Refund policy

Refund Policy

We want you to love what you get from The Sabrosa Experience. Because we sell two different types of products — custom print-on-demand merch and event tickets — our return terms differ depending on what you purchased. Details for each are below.

Merch (Print-on-Demand)

We want you to be happy with your order. If your item arrives damaged, defective, or isn't what you ordered, we'll replace it or refund you at no cost — just contact us at thesabrosapodcast@gmail.com within 30 days of receiving your order, with a photo of the item and your order number.

We also accept returns for any other reason — like sizing or a change of mind — within 30 days of receiving your item, as long as it's unworn, unused, and in its original condition. Since our merch is made to order, these returns are reviewed on a case-by-case basis, and we may deduct a restocking fee to cover production costs. To start a return, email us at thesabrosapodcast@gmail.com.

Event Tickets

Tickets are refundable up to the day before the event date. Once we're within the day of the event, tickets are no longer refundable, but they remain transferable.

Tickets are transferable at any time — if you can't attend, you may transfer your ticket to someone else by contacting us at thesabrosapodcast@gmail.com with the new attendee's name before the event date.

To request a refund before the cutoff, contact us at thesabrosapodcast@gmail.com with your order number.

In the event The Sabrosa Experience cancels or reschedules an event, ticket holders will be offered a full refund or the option to transfer their ticket to the new date.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. Please note that custom, made-to-order items — including our print-on-demand merch — may be exempt from this right under EU law, as they are produced specifically to your order. Event tickets for a specific date and time are also generally exempt from the cooling-off period under EU law, as they qualify as time-limited leisure services.

Refunds

Once your return or issue has been reviewed and approved, refunds are issued automatically to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at thesabrosapodcast@gmail.com.

Questions

For any return, exchange, or refund questions, reach out anytime at thesabrosapodcast@gmail.com.